Hizlicasino FAQ — answers to all your questions

An accumulator bet (also called an "accu" or "parlay") lets you combine multiple events into a single bet. You need to win all of them — lose just one and the entire bet is lost. But if all come in, the odds multiply and the payout can be substantial.

How to do it on hizlicasino:

• Log in and go to the Sports Betting section.
• Click on an outcome in the first match — it will be added to your bet slip.
• Then keep adding selections from other matches — each one will be added to your bet.
• The "Accumulator" or "Multi" option will appear automatically on the bet slip once you have 2 or more selections.
• Enter your bet amount — your potential winnings will be calculated automatically.
• Click the "Confirm Bet" button.

The maximum number of events you can add at hizlicasino is shown on the betting page — typically up to 15–20 events. The minimum bet starts from ৳50.

App loading or update issues are usually caused by a few common factors — each with its own fix.

If the app won't load:

• Check your internet connection — make sure you have an active mobile data or Wi-Fi connection.
• Fully close the app (including from the background) and reopen it.
• Restart your phone — this alone fixes the problem more often than you'd expect.
• Clear the app cache: go to Settings → Apps → hizlicasino → Storage → Clear Cache.

If you receive an update prompt:

• Go back to where you originally downloaded the app and install the latest version.
• Uninstall the old version and install the latest one.

Alternative options: If you're having trouble with the app, open hizlicasino.best directly in your mobile browser (Chrome or Firefox) — the site is fully functional on mobile and offers all the same features.

If the issue persists, email us at support@hizlicasino.best with your phone model and operating system details.

How quickly you receive your winnings at hizlicasino depends on the game type and your chosen withdrawal method.

Account credit time:

• Casino Slots & Live Games: Winnings are added to your account balance instantly, right after you win.
• Sports Betting: Once the result is confirmed after the match ends, winnings are usually credited to your balance within 5–15 minutes.
• Lottery: After a draw concludes, result verification can take up to 1 hour — after which your account is credited automatically.

Withdrawal time via bKash:

• Withdrawals for KYC-verified members are typically 15 minutes to 1 houris completed within.
• For large first-time withdrawals (৳50,000+), identity verification may be required — this can take up to 24 hours.
• Minor delays may occur during peak hours (Friday nights, public holidays).

After submitting your withdrawal request, you can track its status under "Transaction History". Once it moves from "Processing" to "Completed", the funds will arrive in your bKash account. If it's been over an hour, contact Live Chat with your transaction ID.

Hizlicasino's VIP program is automatic — no separate application needed. Play and bet regularly to earn points, and your tier is determined by the points you accumulate.

Tier Overview:

• Bronze (Starting tier): Points start accumulating from your very first bet after registration.
• Silver: Unlocked at a set points threshold. Includes weekly cashback offers and faster withdrawals.
• Gold: Monthly exclusive bonuses, a dedicated account manager, and higher withdrawal limits (up to ৳1,00,000/day).
• Platinum: Maximum cashback (up to 15%), exclusive event invitations, personalised offers, and priority support.

Points are earned for every ৳100 wagered — slots earn more points, while Sports Betting earns slightly fewer. Your current tier and accumulated points can be viewed under the "VIP" section of your account dashboard.

Forgetting your password is a common issue, and hizlicasino offers several ways to resolve it.

Method 1 — If you have access to your email (easiest):

• Click the "Forgot your password?" link on the login page.
• Enter your registered email address.
• A reset link will arrive within 2–5 minutes — check your spam folder too.
• Click the link to set a new password. The link expires in 30 minutes.

Option 2 — If you don't have access to your email:

• Contact hizlicasino via Live Chat or email us at support@hizlicasino.best.
• You'll need to verify your identity using your registered mobile number, full name, and date of birth.
• In some cases, you may be asked to submit a photo of your national ID.
• Once verified, you'll be given the option to reset access to a new email address.

To avoid this issue in the future, keep your mobile number up to date on your account and enable 2FA.

Cancelled or abandoned matches at hizlicasino are handled according to specific rules.

If the match is fully cancelled:

• The full stake placed on that match Instant refund is issued — typically within 24 hours.
• In an accumulator bet, the cancelled match is removed and the remaining selections are recalculated (with updated odds).

If a match is abandoned mid-way after a set time (e.g. due to rain or an incident):

• Cricket and football each have their own "official result" policy — results are valid once a specified number of overs or a set period of time has been completed.
• Example: In T20 cricket, if more than 5 overs have been bowled, the result is determined by the D/L method and bets are settled accordingly.
• If the required overs haven't been completed, the match is considered "void" and your stake is refunded.

Detailed settlement rules for each sport can be found in the hizlicasino Terms & Conditions. If you disagree with a settlement decision, contact us via live chat within 48 hours and include your bet ID.

Hizlicasino's withdrawal policy varies slightly by tier — but here are the key details for standard members.

Charges or fees:

• Hizlicasino does not charge any fees of its own for withdrawals.
• However, bKash and Nagad may apply their own customer limits and charges — these are outside hizlicasino's control.

Withdrawal limits (by tier):

• Bronze members: Minimum ৳500, daily maximum ৳20,000.
• Silver Member: Daily maximum ৳50,000.
• Gold/Platinum members: Daily maximum ৳1,00,000 or more (individually determined).

Other conditions:

• Bonus funds cannot be withdrawn directly — wagering requirements must be met first.
• Withdrawals above ৳10,000 require KYC verification if your account hasn't been verified yet.
• You can submit a new withdrawal request while a previous one is still being processed.